The best way to keep your jewelry clean is simply by wearing it. The natural oils produced by our bodies actually keep the jewelry from temporarily tarnishing. Any tarnish can easily be removed by gently wiping your jewelry with a soft polishing cloth to remove tarnish and restore shine.

For a deeper clean, use a mild soap solution or a specialized silver cleaner, ensuring to rinse thoroughly and dry completely with a soft cloth to prevent water spots. To keep your jewelry clean, avoid exposing it to harsh chemicals, perfumes, or lotions, and remove it before swimming or bathing. When not in use, store your sterling silver jewelry in the tarnish-resistant pouch given to you when you purchased your piece or an airtight container such as a ziplock bag. This will minimize exposure to air and humidity, which can cause temporary tarnishing that will need to be cleaned off. For added protection, consider placing anti-tarnish strips in the storage area.

STERLING SILVER— All Sterling Silver pieces will be shipped within 24-48 hours.

14K GOLD— All 14k Gold pieces are made-to-order and will take longer to ship. You will receive an email within 24 hours updating you on the shipping timeline.

GET IN TOUCH— If you have any questions regarding your order, please reach out to hello@maiden-metal.com for assistance

When purchasing handmade items, you must keep in mind that the product(s) you receive might vary slightly from the product(s) pictured because the products are individually handcrafted; it is impossible to create two identical pieces. There may be natural variations / minor distinctions that make your purchase special and truly one of a kind.

Please contact hello@maiden-metal.com with any questions about returns. All returns must be submitted within 14 days of receiving your order. Returns must be in the original packaging for your money back.

If it is past the 14-day window, you may exchange your item(s) or receive store credit.

Shipping fees will not be refunded.

Made-To-Order 14K gold and discounted jewelry are only eligible for exchange or store credit.

Please include your name, email, cell phone number, and order number inside your return package.